For more information, see the settlement website. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Any tickets purchased in advanced will be refunded. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC. If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. Here are a few strategies worth remembering the next time you have a postponed event. If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. If you would like us to submit such a request, the payment method on file will be charged 15% of the order total for the re-issuance of your tickets (maximum of $200). But he couldnt get through to anyone at Vivid Seats. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. Vivid Seats' (NASDAQ: SEAT) proposed settlement of class action claims regarding its failure to issue refunds for tickets related to events cancelled due to the COVID-19 pandemic was approved Monday, paving the way for the disbursement of $7.5 million in funds to those impacted. So you have to live in California to get your money back. RYADD was also forced to settle with Virginia authorities over the same practices. Ticket prices may be above "face value" listed on the ticket (they may also be below "face value"). Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. Tickets are typically delivered per this schedule unless the delivery date in the listing is a date in the future (although timelines can vary in individual circumstances): Attendees to live events must abide by the rules and policies of the venue, promoter and anyone else responsible for the event. Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). Informal Initial Dispute Mechanism: If either you or Vivid Seats intends to bring a claim against the other, that party must first send to the other, by certified mail, a completed Intent to Arbitrate Notice ("Intent Notice"). The market price provided by Vivid was over $500 per ticket. By placing your order, you (i) acknowledge that sales are subject to our final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Vivid Seats does not offer buyers remorse refunds; and (iii) you authorize Vivid Seats to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process. Youve got some Janning to do! General Terms 28. Douglas Himberger would really like to know. Check out our directory. Special Delivery at least one (1) hour before the scheduled event. To stay up-to-date on the events status, monitor the venues website from time to time. Himberger is unhappy with that resolution. Email Delivery . You and Vivid Seats each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Sales Terms; (ii) your use of, or access to, the site; (iii) Vivid Seats services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Sales Terms, the site (including access to and use thereof), Vivid Seats services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court. For the avoidance of doubt, if a ticket is subject to a pricing error, Vivid Seats may offer the tickets to you at the corrected price. If a customer purchased tickets to an event that is canceled with no rescheduled date, they are entitled to a full refund of the purchase price, including delivery charges, per Vivid . These expenditures, and the loss of expected revenue, have resulted in a situation where we do not have the money to issue refunds, SXSWs statement to Billboard says. Nellis, et al. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. It depends. All sales are final. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. He previously suffered a brain aneurysm on February 18, and was ultimately taken off life support. The settlement was initially agreed to between Vivid Seats and . If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). Ive written several stories about shows that kept getting postponed. Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. Sears couldnt deliver my appliances. You agree to indemnify, defend and hold Vivid Seats, its parents, affiliates, investors, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these Sales Terms; (b) any allegation that any information you submit or transmit to the site infringe or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of Vivid Seats; and/or (d) your activities in connection with your use of this site. Your order is then sent to the seller for confirmation. The $7.5 million Vivid Seats class action settlement between an events company and ticket buyers who claimed it changed its refund policy for canceled events following the onset of COVID-19 was given final approval by a federal judge in Illinois. Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. Exceptions: Notwithstanding the remainder of this Arbitration and Dispute Resolution section, You and Vivid Seats agree that the following types of disputes will be resolved in court, unless both You and Vivid Seats agree to submit the dispute to arbitration pursuant to this Arbitration and Dispute Resolution section: (1) Disputes or claims within the jurisdiction of a small claims court; or. . But why cant I get a refund? Vivid Seats's third-party sellers list and sell the tickets. To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Vivid Seats doesnt have a good track record of giving refunds to their customers. If I opt for a refund, when will I receive it? Not like this, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Email our customer service team atsupport@vividseats.com, and well get back to you! They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. Donate all or a portion of your ticket that will go directly towards ensuring our festival for 2021 while continuing our support for artists and educators; apply your refund towards a 2021 Revival Membership a new and onetime offer weve created specifically to ensure our future and provide these members with 3-day tickets to the 2021 festival (remaining memberships will be offered to the general public directly after the request period); or receive a 100 percent full refund if desired., Glastonbury has also been canceled. . Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. Buyers may search Vividseats.com for a specific artist or team, event date or other search category. IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. If you booked an Airbnb on or before March 14, you will get your money back if your check-in date is between March 14 and May 31, according to Airbnbs website. 100% Buyer Guarantee! Please contact the claims administrator if you have any questions. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. Arbitration Fees and Costs; Attorneys Fees and Expenses: Payment of all filing, administration, and arbitrator fees will be governed by the AAAs rules, unless otherwise stated in this agreement to arbitrate. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT She lost her engagement ring in a rental car. If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide a safety net of critical assistance for people within the music industry in times of need, according to Vivid Seats website.If you want cash, you need to contact customer service within seven days of the cancellation, and if your event is postponed, just hold on to your tickets because they will be good for the future date. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. Academy LA is a cashless venue. Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law. Vivid Seats is not responsible for lost, stolen, damaged, destroyed or otherwise inaccessible tickets and will not provide compensation for your order if you cannot locate or access your tickets once they are delivered to you. Though we wish we were able to do more, we are doing our best to reconcile the situation and offered a deferral package option to purchasers of 2020 registrations.. When tickets are shipped to you, it is your responsibility to confirm that the tickets delivered to you are consistent with the order you placed. Will I receive compensation if my event is rained out, postponed, or rescheduled? Badge. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. Our goal is to make your search and purchasing experience as easy and efficient as possible. If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. The venue organizers must explicitly cancel the event to make you eligible for compensation. As always, we encourage customers to follow our Trust & Safety page for more information on protecting ticket purchases. They tried looking for another ticket, but since it was very last minute (literally like.minutes before the show) I asked for a refund and they issued it within the next day. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . Its a third party, taking a 10 percent commission on tickets it sells, plus shipping charges and service fees of anywhere from 20 to 40 percent. A full-service national event ticket marketplace. We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. Plus, we have insightful letters, insider tips, and more. SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy. Whats Next for Convicted Sex Criminals Harvey Weinstein and R. Kelly? You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. Unfortunately, no. According to the venue's website . If you are a venue, promoter or anyone else responsible for controlling admission to an event, you may not access our site or purchase tickets on this site for purposes of (i) identifying tickets available on our site or the sellers of those tickets; or (ii) revoking or voiding any tickets offered by sellers on this site or otherwise penalizing any sellers for offering tickets on this site. They only refund the ticket cost though, but for the fees they give you store credit. If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. and will not be eligible for a refund. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. Users of this site acknowledge that they do not acquire any ownership rights by using the site. The Seinfeld show, originally scheduled for April 2020, had been postponed to August and finally July 2021. Additionally, Vivid Seats was named No. Since we last reported on how to get your money back, several ticketing sites have updated their terms and conditions, so weve updated this post with the latest information. Were always here to help. You assume any and all risks, costs, and harms arising from or relating in any way to the risk of contracting, exposure to, or contraction of a communicable disease or illnessincluding, without limitation, COVID-19 or any other virus, bacteria, or other pathogenand you hereby waive any and all claims and potential claims against Vivid Seats, and the Indemnified Parties (as such term is defined below) relating to such risks, harms, and/or exposures. You can access DoNotPay from your web browser. Lost, Stolen, Damaged or Otherwise Inaccessible Tickets. Also, if youve paid in full, you can request a partial refund by calling 714-781-4567. AMC Stubs memberships that were scheduled to expire will be extended for the amount of time the theaters were closed.. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. The two disgraced men have both been sentenced for sex crimes. If your check-in date is after May 31, you are not covered under COVID-19-related extenuating circumstances. . This field is for validation purposes and should be left unchanged. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. Learn More. Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. Vivid Seats shall not be liable or responsible for any inconsistencies discovered after the 48-hour window has passed. If the delivery method changes at any time prior to delivery, Vivid Seats will not charge the buyer additional delivery fees. See ourPrivacy Policyfor how we treat your data. Consumer Alert: No more automatic refunds for skipped ports? Now that Meredith is gone, it is business as usual at Grey Sloan Memorial. Why cant I get one? If the event organizer or performing artist cancels an event, you can request compensation for your ticket.